FEEDBACK FROM PARENTS/CARERS

We endeavour to foster a two-way flow of communication between staff and parents or carers of the children. This is greatly helped by many parents and carers taking on a voluntary role on the committee or by helping voluntarily at the sessions.

As an organisation we encourage both positive and negative feedback. We monitor the quality of our provision by regularly filling in a self-evaluation assessment and drawing up an action plan for improvements.

If you have any suggestions or a complaint please either speak to the Chairperson or a member of staff or you may put your points in writing. Whilst we would prefer to try to rectify any shortcomings ourselves and to be aware of anything you are unhappy with, you may complain directly to OFSTED if you wish by telephoning 08456 404040.

When a complaint is made, however large or small, it is taken seriously and used to help us with ways to improve. In accordance with OFSTED regulations all complaints we receive will be entered into our complaints file anonymously, by recording the nature of the complaint, how it will be addressed, when and by whom. The response will be fed back to the source within 28 days. The complaints file is available to be read at each session and is situated by the Velcro name board near the front entrance. Please also see our Complaints Policy in the Policy and Procedures file which is available for parents and carers to read or borrow.

A parent satisfaction questionnaire is sent out yearly which gives parents and carers the opportunity to express their views anonymously.